KnowledgeOwl services
I've worked with KnowledgeOwl (KO) for 6+ years. I know the product better than anyone other than the founders. If you're considering choosing KnowledgeOwl or have already chosen it as your tool of choice, I can help onboard and train you or help you revive a lagging KO knowledge base.
Coaching type
Choose KO New or KO Review coaching.
Schedule a Call
Schedule a free 30-minute discovery call.
Choose sessions
Choose the session topics you need.
Pay & plan
I'll invoice you, you'll pay, and we'll get started.
KnowledgeOwl Review
If you've been using KnowledgeOwl for a while, you may have missed out on new feature releases or may feel constrained by decisions you made in your initial implementation. Leverage my expertise and experience to do a feature audit of your KnowledgeOwl knowledge base to identify places you could further optimize.
This predefined package includes the following:
Review Call
We'll spend roughly one hour discussing your knowledge base's purpose, audience, content, and history.
Written Evaluation
Once I have the context from our review call, I'll conduct an evaluation of your knowledge base. I'll generate a written evaluation of your knowledge base, which will include:
- A summary of your current knowledge base and configuration
- Recommendations on feature-, settings-, or configuration-related changes you could implement to keep getting the most out of KO.
- Links to relevant KnowledgeOwl Support documentation or resources.
Cost: $500 $350 USD per knowledge base
KnowledgeOwl Theme Review
If you've been using KnowledgeOwl for a while, you may be using an older theme without access to the latest theme features. Or maybe you inherited a heavily-customized theme and want help sifting through those customization to figure out what they're doing and whether you should keep them or say goodbye.
Go beyond KnowledgeOwl's complimentary support and get help converting your theme to the latest and greatest with this predefined package:
Review Call
We'll spend roughly one hour discussing your knowledge base's history and your existing theme, including what you like and would like to keep.
New Knowledge Base Copy
Once I have the context from our review call, I'll create a copy of your knowledge base and update it to the latest theme, which may include:
- Removing existing script-based customizations so you can see what out-of-the-box looks like.
- Updating the copy to the latest theme and feature set so you can have the latest bells and whistles, like category icons.
- Ensuring you're using the latest merge codes so that new features and default text customizations work properly.
- Porting your existing color palette and custom fonts into the new theme, if desired.
- A written summary of questions, potential issues, or further possible changes you may want to make.
- A list of prioritized next steps so you can continue to develop your theme, either with help from KnowledgeOwl's support owls, following Support Knowledge Base instructions, or working with your own developer or designer.
Cost: $500 $350 USD per knowledge base
What's NOT included
This package does not include full custom theme builds, custom development, or advanced troubleshooting or rewriting of existing customizations.
New KnowledgeOwl Coaching
Choose the number and topics of sessions that make sense for your KnowledgeOwl knowledge base. I'll walk you through the most common considerations, processes, best practices, and pitfalls and answer questions related to your use case.
I'll also provide homework and templates to generate documents and plans to keep you organized and on-track.
This Quick Coaching package is flexible. Choose a number of one-hour sessions offering guidance on any of these topics:
Feature Overview
We'll discuss your use case and goals and I'll talk you through the features and functionality that are the best fit for you. You'll receive a configuration checklist to get your knowledge base set up to these specs.
Training
I'll do one remote, hands-on training with up to ten people in your organization. I usually focus these on the content authoring and publishing processes but we can tailor this to the features you need. Have more than ten people? We can either record the session or do multiple sessions.
Sample Workflows
I'll walk up to ten people through some of the ways I've used KnowledgeOwl's features in my own workflows for content creation, review, publication, maintenance, auditing, and more. We can tailor this based on the workflows you most care about.
Content
You'll leave this session with a list of existing knowledge sources and the content types you'll work with. Guided homework will help you identify Subject Matter Experts (SMEs), content hierarchy, and metadata to enable your overall strategy.
Purpose
You'll leave this session with a good sense of your documentation's purpose and priorities. Guided homework will help you flesh out your timeline, requirements, and nice to haves.
Success
I'll walk up to ten people through some of the ways I've used KnowledgeOwl's features in my own workflows for content creation, review, publication, maintenance, auditing, and more. We can tailor this based on the workflows you most care about.
Getting Buy-In
You'll leave this session with actionable strategies to generate internal enthusiasm, seek feedback, and pivot quickly. Guided homework will help you identify key stakeholders and champions and the key communication channels you'll use.
Communication & Engagement
You'll leave this session with a list of the key communication moments and methods you'll need for engaging your stakeholders and cultivating champions, whether that's asking for contributions, announcing your project launch to end-users, or talking to your higher-ups or colleagues about what you're doing. Guided homework includes templates to help you craft your communications.
Cost: $200 USD per session
