Knowledge management with sass
Creating a new knowledge base or overhauling existing documentation? If you've got the content covered, but you're not sure how best to organize, overhaul, launch, or maintain it, knowledge with sass can help!
Get quick or in-depth knowledge management coaching to help you make your documentation shine.
Quick coaching with sass
Book a few short sessions for best practice guidance on your project.
Full coaching with sass
Get a customized, more involved coaching package for your needs.
KnowledgeOwl with sass
Considering or already using KnowledgeOwl? Work with a KO expert.
My coaching approach
Knowledge management is usually driven by a need for documentation. We create documentation as a way to streamline processes or share knowledge. But while this approach is driven by real need, it can be motivated by a "let's put the fire out" or "please stop asking me the same question" vibe. This ad hoc style may lead you to totally reorganizing or changing your approach within a year or two, once you learn more.
My goal with coaching is to shift this improvised approach into a more intentional and thoughtful one. I leverage my own learning and failures to help you do better from the beginning, so that you can build a solid documentation site with just enough processes to keep things humming along smoothly.
I offer two types of coaching (Quick and Full) to help align what I can do with what you need. Choose from these four categories of coaching:
Docs launch
Get buy-in, roll out with style, and communicate along the way. Can pair with New or Revamp services.
Learn more
Why choose coaching?
Many knowledge management efforts begin and end with writing documentation. But the hardest parts of knowledge management are often the external factors. Coaching helps you avoid and address these common struggles:
Stale content
Without good processes, it's easy for content to become outdated quickly.
Lack of support
Whether you're a solo writer or your manager/team just doesn't see the value, you can often feel like you're on your own.
Momentum loss
The organization's enthusiasm and contributions to the project wane over time.
Unwieldy knowledge
Without a clear content strategy, your docs can grow so ungainly that they require massive audits and rebuilds far too soon.
Overwhelm
Inheriting a project or building one from scratch can make it hard to know where to start.
Endless work
Any of these can make it feel like knowledge management is a neverending task.
